Frequently Asked Questions

Find Answers to Your Billing Questions

Common Phone Numbers

UC Health charges for services on an itemized basis. Fees for other physician services such as radiology or anesthesia will be billed separately.

For questions regarding your hospital bill you may call our Customer Service department Monday through Thursday 8 am – 9 pm or Friday 8 am – 4:30 pm
Customer Service: 513-585-6200 or 800-277-0781
Email: pfs@uchealth.com

For questions regarding your physician bill you may call our Customer Service department Monday through Friday 8 am – 5 pm
Customer Service: 513-245-3600.
Email: ucp-billing@uchealth.com

Insurance Billing

You are responsible for providing all insurance information and establishing the proper sequencing of primary and secondary coverage (coordination of benefits) at the time of registration. Co-payments are due prior to discharge.UC Health will send a bill to your primary insurance company within a few days of your discharge. Your insurance is expected to pay your claim within 30 days. After your visit, you should receive an Explanation of Benefits (EOB) from your insurance company stating how much the insurance company paid and how much you owe. You are responsible to verify that your insurance company pays in a timely manner. Fulfilling this responsibility may require you to contact your insurance company. Your coverage is between you and your insurance company. We will help you present your claim, but you must take ultimate responsibility for your account.Most insurance plans have determined certain services that may not be covered, such as preventive visits, immunizations or elective services. We try to inform you of the rules ahead of time, but we don’t always know if a service is covered. Since there are so many coverage plans available, you are encouraged to review your policy and contact your insurance company.

Health Plans Accepted

Click here to see a list of health plans accepted by UC Health hospitals. This information is subject to change at any time without notice. Please contact your health plan to confirm continued participation in your particular network.

Paying Your Bill

UC Health offers a number of convenient ways to pay your bill.

Hospital Bill
Online: http://dev.uchealthsites.com/financial/hospital-bill/
24-hour pay-by-phone: 513-585-6200 or 800-277-0781
Mail: UC Health
P.O. Box 630911
Cincinnati, OH 45263-0911

Physician Bill
Online: https://pay.instamed.com/Form/Payments/New?id=UCPHYSICIANS
Monday through Friday 9 am – 5 pm: 513-245-3600
Mail: UC Physicians
P.O. Box 630861
Cincinnati, OH 45263-0861

Financial Assistance

UC Health is committed to providing financial assistance to those in need. Eligibility is based upon family size and income. Follow this financial assistance link for more information.